Terms & Conditions
The following terms and conditions apply to current booking(s). You are deemed to have read, understood and accepted the following terms and conditions:
All rates on the site are quoted in Singapore Currency(SGD) unless otherwise stated on the basis of exchange rates in effect at the time of publications.All prices are exclusive of any mandatory taxes required and insurance charges. Prices are subject to surcharge to peak and holiday periods and to changes with or without prior notice. Airfares increment shall be applied as a surcharge as when ordered by airline carriers. Fuel surcharge is also applied on some airline carriers. Child fare is only eglible for age below 12 years old as of the date of departure from Singapore
2. Tour Prices
Prices are subject to changes with or without prior notice in the event of unforeseen curcumstances such as currency fluctuations, charges in airfares, other transportation costs, hotel rates, government tax, etc. The tour price includes airfare, accomodation, airport transfers(if any), meals (if any), and any others that have been sated in the tour brochures and itineraries. The tour price excludes passport, visa fees, visa stamping fees, visa handling fees, fuel tax, airport tax, airport security tax custom user fees as stated by the airline and airport authorities, any insurance fees, laundry, excess baggage charges, beverages, room servicem gratuities to drivers and tour leaders or tour guides, tips to hotel porters or any others that have rendered their services, and all items of a personal nature. If not being stated in the tour brochures or itineraries, the price is not included into the tour price.
3. Terms of Payment
Should you choose to confirm your reservation before 30 days or more prior to the departure date, you will only have to make a minimum deposit to confirm your reservation. Full payment must be made if the reservation is done within 30 days prior to the departure date. All reservations must be made at least 1 week in advance prior to the departure date. The following are the rates of minimum deposit per person that is required upon booking to confirm your reservations. The rates are based on package price per person that is only operated by EasyTickets.
The balance payment for the package is due 4 weeks before date of departure. Easytickets has the rights to forfeit the minimum deposit in an event where the balance payment has not been fully paid before or on the due date. The relevant airlines and / or hotels may require the payments to be made earlier. In such events, you will have to make the full payments by the new due date stated by the respective airlines and / or hotels. In case of late bookings (ie less than 30 days ) full payments is required upon confirmation of booking. Cheque payment is not allowed for booking made few days before departure dates
|Range of prices||Min Deposit|
|$500 - $3000||$200|
|$101 - $499||$100|
4. Cancellation Fees and Refunds
For any cancellation done , passenger have to bear bank charges for payment made via credit card additional 10% administrative fee will be imposed.
Once tickets are issued by the airline, there is no refund value on the air tickets should you choose to cancel the flight. You do not have the rights to get the issuing staff to produce the air tickets for verification purposes. You shall be charged a cancellation fee according to the respective airlines involved and a service fee of $75 per person by Easytickets. Usually most airlines shall charge a cancellation fee of $75 per person. However, the fee is subjected to change with or without prior notice.
Please also ensure your name indicated are similar as per your passport as changing of names is not allow after booking. Passport have to be valid with more than 6 months. Prices are excluded with airport taxes. Ticket once issued are non refundable and non exchangeable.
Should you choose to cancel a tour package, any minimum deposit made shall be levied as cancellation fees b Easytickets and you shall be refunded as listed below. It shall be base on a percentage of the tour price stated (exclusive of any taxes incurred) less than the minimum deposit(if any) being paid:
|No. of days before departure||Cancellation per person|
|15 - 30 days||20% of package price|
|8 - 14 days||40% of package price|
|7 - 3 days||80% of package price|
|2 days or less / no show||100% of package price|
There will be no refund within 7 days prior to departure.
Medical or Compassionate Grounds
When cancellation is being made on medical or compassionate grounds, Easytickets is not able to inform you on an immediate basis regarding waiver or reduction of the penalties. Generally, Easytickets will need to explain the situation to its various suppliers, substantiating the matter with relavant documents such as medical certification and appeal to see if an deviation from the booking conditions may be made
Unused Days and / or Services
No refunds shall be made in whole or in part of unused days, accommodation, meals, sightseeing tour and/ or any other services resulting from your late arrival, premature departure or any special various arrangements that is different from being stated in the itineraries.
In an event whereby problem arises after the commencement of tour and you are already out of Singapore, you will have to call us directly from where you are for EasyTickets to review the matter. If the matter persists and there is a need for special arrangements to solve the matter, Easytickets shall privde the necessary arrngements or the necessary refunds. However, if you choose to bring up the problem experienced during the tour only after the end of the tour and/ or back in Singapore, Easytickets shall not entertain the problem.
No administrative fee of $75 shall be charged for any amendment after tickets have been issued. No amendments are allowed for promotional tickets.
6. Travel Documents
It is your sole responsibility to reconfirm all outgoing flights 72 hours before departure :
- Valid passport with a minimum of 6 months validity
- Necessary visa(s) where required depending on citizenship and country of visit
- Necessary vaccination(s) and health certificate(s) required depending on Govenment authorities of country of visit
- Travel insurances of any other insurance (Strongly recommended)
7. Reconfirmation of Flight
It is your sole responsibility to reconfirm all outgoing flights 72 hours before departure. EasyTickets shall not be held responsible for any cancelled flights by the respective airlines.
8. Special Requests
Easytickets entertains special requests such as special meals, dietary requirements, adjoining roooms, etc. Please inform EasyTickets during booking. Such requests are subject to confirmation and availabiliy.
9. Extension and Deviation of Stay or Return flight
Any extension of stay / deviation of tour is subject to validity / restrictions of the air ticket and confirmation of any extension / deviation of tour will be at your own expenses and any meals (if any) and / or provided for the original tour shall be forfeited. EasyTickets and its overseas agent shall not be held responsible for any inconvienience caused and / or extra expenses incurred on your extension / deviations.
10. Changes to Itinerary by Easytickets
Easytickets' tour packages are organised in conjunction with airline schedule flights. Itineraries and timetables are provisional and subject to changes without prior notice. Should a change occur, Easytickets will wherever possible subsitute a suitable arrangement of the similar value. Easytickets reserve the rights to make changes to the itinerary or timetable at any one time without compensation. Whenever possible, Easytickets' tour packages shall follow the original itinerary or timetable closely.
11. Rights to Reject
Easytickets reserves the right to alter, cancel or withdraw any itinerary or a booking made for a client or decline to accept or retain any person as a member of the tour if any such person may appear likely to endanger the health, safety or impair the comfort and enjoyment of the others on the tour.
12. Responsibility / Liability
Easytickets will assure no responsibility for injury, damage, accident, loss, delay or irregularties that may be caused to clients or property, where such ocurrences is a result of circumstances beyond EasyTickets' control and has not seen negligence or in breach of any duty. Easytickets is not liable for changes made by syppliers, airlines, hotels and any other services during the tour but will render assistance whereever possible.
Easytickets hall not be held responsible or liable for damages, refunds or otherwise, delays or cancellations:
- Mechanical breakdowns (except where it is due to negligence on the part of EasyTickets) traffic, airport conditions, Government actions, weather, acts of God, strikes, compulsory quarrentine or others circumstances beyond its control.
- The failure of the client to follow reasonable instructions (not limited to check-in and check-out places and times.)
- Additional expenses or loss of vacation time incurred by clients not resulting from Easytickets' negligence nor breach of duty but due to clients' negligence, misforture, etc.
- Missing of flights due to bad weather, bad traffic conditions and any other unforseen circumstances, not due to EasyTickets' negligence or breach of duty.